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Your Account Rights & Platform Rules

When you open an account with us, you're entering into a clear agreement about how withdrawals work, what happens to your data, and how we handle disputes.

Account security & verificationWithdrawal timelines & payment methodsData handling & account closure
liga 88 Your Account Rights & Platform Rules
GET ANSWERS FAST

Contact Us About Your Account or These Terms

Questions about how these rules apply to your account or withdrawals? Our support team is here to explain any clause and help you navigate account changes, payment holds or closure requests.

Live Chat Open the chat widget in the bottom-right corner of the lobby. We respond within minutes during peak hours. Ask about withdrawal timelines, account closures or any rule clarification.
Support Email Send policy questions to [email protected] and expect a reply within 24 hours. Include your account email and the exact clause or feature you're asking about.
Account Help Panel Log in, tap the Help icon in your profile menu, and browse answers to common questions about closures, limits and payment holds without waiting for a response.
HOW WE PROTECT YOU

Data Security, Account Access & Your Rights

Your account information and payment details are encrypted and stored securely. We only keep data for as long as you're active and for the time required by law after closure.

Data Encryption

All deposits via DANA, OVO, GoPay and QRIS are transmitted through encrypted channels. Your payment method and balance are never visible to other users or displayed in any public feed.

Account Verification

We verify your identity once when you register to confirm ownership and prevent account takeovers. This step is required before your first withdrawal and ensures your account stays secure.

Data Retention

We keep your account data for the duration of your membership and for the minimum period required by local law after you close. Request deletion through support and we'll remove it within 30 days.

Unauthorized Access

If your account is compromised, report it to support immediately via live chat. We'll freeze the account and help you regain control. Change your password and enable any extra security features available.

Third-Party Sharing

We share payment data only with DANA, OVO, GoPay, QRIS and your bank to process deposits and withdrawals. No profile or activity data is sold or shared with marketing partners or data brokers.

Request Your Data

Send an email to [email protected] with 'Data Request' in the subject line. We'll compile your account history, transactions and profile in a downloadable file within 14 days.

Frequently Asked Questions About Terms & Conditions

Read real answers to the questions we hear most about account rules, payment holds, closures and your rights as a liga 88 member.

Log in, go to Account Settings > Closures, and request permanent closure. Your balance must be zero before we can close it. If you have funds remaining, withdraw via DANA, OVO, GoPay or QRIS first. We'll confirm closure within 48 hours and delete your data within 30 days.

Withdrawals are held during identity re-verification if we detect unusual activity, or while we confirm your payment method. Verification usually takes 1–3 hours. Check your account for any pending verification steps or contact support via live chat to check the status.

Yes. Go to your Wallet, select your current payment method, and tap Update. You can add a new DANA, OVO, GoPay or QRIS account or switch to bank transfer. The new method is active immediately for your next deposit.

Account terms apply equally across Indonesia where local law permits. Some games or payment methods may depend on local law in your region. Contact support if you're unsure whether a feature is available in your area.

We retain transaction history and account details for 12 months after closure to comply with local law and fraud prevention. After that period, your personal data is permanently deleted. You can request earlier deletion by emailing support.

If we detect rule breaches — such as multi-accounting or payment fraud — we may suspend or close your account without notice. Your balance may be forfeited pending investigation. We'll explain the breach via email if you contact support, but account closures due to terms violations are final.

Yes. Contact support via live chat or email with your transaction ID and reason for the dispute. We'll review it within 24 hours. If we can't resolve it, the matter depends on local law and your payment provider's policies.